Frequently Asked Questions
At Go Auto Outlet, we make the process easy and enjoyable. With four convenient locations across Alberta, including Edmonton, Nisku, and Sherwood Park, finding your perfect used car is simpler than ever.
We’re your used car supercentre, offering the largest selection of pre-owned vehicles in the region. No matter what you’re looking for, from fuel-efficient sedans and spacious SUVs to rugged trucks and family-friendly vans, you’re sure to find it here. Our extensive inventory gives you more choices, and our dedicated team is ready to help you navigate every option with confidence. Visit one of our Go Auto Outlet locations today and experience the difference.
Buying a vehicle
Do I need an appointment to buy a vehicle?
No appointment is required. You’re welcome to visit any Go Auto Outlet dealership at your convenience or start your journey online and book a visit when it works best for you.
What types of vehicles does Go Auto sell?
Go Auto Outlet stores offer a wide selection of pre-owned vehicles across multiple trusted brands. From cars and SUVs to trucks and hybrids, we make it easy to find a vehicle that fits your lifestyle and budget.
For a full list of our current inventory visit our vehicle inventory page on our website: Go Auto | Used Cars for Sale
Are Go Auto vehicles inspected?
Yes, Go Auto completes thorough inspections and meets all provincial licensing standards council. E.g.: AMVIC, OMVIC, VSA.
Who do I contact if I have a question after my purchase?
Your dealership team is always your first point of contact. They’re happy to help with ownership questions, service needs, or anything you need after you drive away.
Contact your Go Auto Dealership.
Can I test drive a vehicle before buying?
Yes. Test drives are always encouraged so you can feel confident in your decision. When on our vehicle inventory page, click on the vehicle you are interested in and select the “book a test drive” button.
What documents should I bring with me when planning to purchase a vehicle?
A valid driver’s license is required for test drives. Financing may also require proof of income and insurance information.
Ready to search for a vehicle? View Our Vehicle Inventory
How long does the car buying process take?
Every purchase is different, but many can be completed in just a few hours. Start online to help make the process even faster: Go Auto | Used Cars for Sale
What happens after I buy my vehicle?
Your dealership team will walk you through vehicle delivery, warranty details, and next steps before you drive away. They’ll also remain your go-to support for service, maintenance, and ownership questions. Contact your preferred Go Auto Dealership for any questions or inquiries post purchase.
Selling your vehicle
Can I sell my vehicle without purchasing a vehicle in return?
Yes. You can sell your vehicle to Go Auto even if you’re not buying another vehicle from us. Visit our website to learn more about the selling process!
How long does the selling process take?
Our Sell My Car process is typically pretty fast! It’s possible for you to sell your truck for cash or trade in your car or SUV in 24 hours.
Start the process online to make the process faster Go Auto | Sell or Trade Your Car
How is my vehicle value determined?
We look at mileage, condition, and various market factors to produce an offer. See our Sell My Car process for the full evaluation details.
Can I sell a vehicle that still has a loan on it?
Yes, even if you have an outstanding loan on your existing vehicle, you can sell, trade-in and/or buy a pre-owned car from any Go Auto Outlet location . Use our vehicle value calculator and input your current amount owing. If you still have an amount owing from your current loan, we will rework your financing to include the cost on your new auto-loan.
What paperwork do I bring to sell my car?
Bring the ownership information, registration and insurance documents. If you’re not a Go Auto customer, the vehicle’s maintenance history and warranty information may be required. If you have any questions feel free to Contact Us and we would be happy to assist you.
Financing and Payments
Do Go Auto Outlets offer vehicle financing?
Yes, financing is available for vehicles at Go Auto Outlet locations. Visit our Finance page to determine how you can get approved.
To learn more about financing a vehicle take a read through Financing a Car 101: Interest Rates, Down Payments & Monthly Costs | Go Auto
Can I get pre-approved for auto financing online?
Absolutely. Our online finance calculator helps you get pre-approved from home and helps speed up the in-store process.
Can I choose my payment frequency with vehicle financing?
Yes, you will be able to choose weekly, bi-weekly, or monthly payments depending on your preference. Learn more about financing a vehicle on our website. Go Auto | How Car Financing Works
Trade-Ins
Do Go Auto Outlet Locations accept trade-ins?
Yes. Go Auto Outlets accept trade-ins at all locations, even if you didn’t purchase your vehicle from us. Start your trade in process online!
How do I find out what my trade-in value?
You can use our online vehicle value calculator for a quick estimate on your trade-in value.
Locations and Dealerships
How many Go Auto Outlet Locations are there?
Go Auto Outlet has four convenient locations across Alberta, including Edmonton, Nisku, and Sherwood Park. Learn More About Go Auto Outlet Stores
Is there a Go Auto app I can use?
Yes! Download the Go Auto App to start earning Go Card rewards today. Book service appointments with ease, view your entire service history with video and photos, pay for your service and more!
Through the Go Auto App you can earn exclusive rewards like:
10% savings on parts and service invoices every time your vehicle is serviced.
Get 5% of what you pay back in Rewards.
Get $500 on your Go Card when you refer family and friends to buy a new vehicle.
Customer Support and Contact
Who do I contact for help?
Our Outlet teams are available to assist with sales, financing, service, and trade-in inquiries. You can contact us through our website.
Go Auto Outlet South: (780) 986-8778
Go Auto Outlet Yellowhead: (780) 733-0030
Go Auto Outlet West: (587) 407-1800
Go Auto Sherwood Park: (587) 570-5005
Is there live support if I have questions online?
Yes. Our website offers live chat support to assist while you browse inventory or explore financing options.
Still Have Questions?
Our team is here to help — whether you’re shopping for a pre-owned vehicle, arranging financing, or booking service.
Contact us today to speak with a member of our team or schedule your appointment online.
